15+ years delivering technical documentation for the CDC, HHS, NYSDOL, and enterprise clients. Section 508 certified. API documentation. Multimedia eLearning. Programmatic document generation.
From a single SOP to a full enterprise documentation program — every tier is grounded in federal-quality standards.
Single documents up to 2,500 words. Fast turnaround for SOPs, policies, email templates, and guides.
Structured multi-section documents up to 6,000 words with full TOC, branded formatting, and two revision rounds.
Research-backed suites — white papers, API documentation, and developer portal content. 508-accessible by default.
Federal-grade documentation for government agencies, contractors, healthcare, and regulated industries.
Full documentation programs for ERP migrations, data warehouse builds, and healthcare IT initiatives.
Training videos, AI avatar narration, and full eLearning courses. 300+ videos delivered for NYSDOL.
Each specialty reflects direct client delivery — not theoretical knowledge.
User manuals, participant guides, development guides, and QC plans for federal agencies. 900-page CARMA user manual rewrite at CDC. Collaboration with OMB, program managers, and directors.
CDC · HHS · NYSDOL · OMBCertified accessibility documentation specialist. 95% audit pass rate on public health documentation. Full alt text authoring, document remediation, and accessibility audits for Word, PDF, PowerPoint, and Excel.
CDC / Deque University CertifiedREST API documentation using Swagger, Postman, and OpenAPI specification. Functional and Technical Design documents. Developer portals via Docusaurus, Document360, and GitBook.
Swagger · Postman · OpenAPI · DocusaurusMicrosoft Dynamics 365 Finance & Operations migration documentation, data warehouse specs, column naming conventions, and Power BI developer specifications. Azure Synapse and SharePoint frameworks.
D365 · Azure Synapse · Power BI · SharePoint300+ training videos delivered for NYSDOL, improving onboarding efficiency by 67%. Full eLearning course development with CLO/SLO alignment and Bloom's Taxonomy mapping.
Camtasia · Synthesia · HeyGen · Adobe CaptivateHIPAA-compliant documentation for MRI labs, clinical data routing, and patient systems. Cybersecurity policy writing, Fortinet/UTM system documentation, and healthcare analytics. 12+ years of healthcare IT background.
HIPAA · Fortinet · Healthcare Analytics30 confirmed document types across six categories. Every entry reflects direct delivery experience.
| Document Type | Tier | Starting Price | Primary Use Case |
|---|---|---|---|
| Standard Operating Procedure (SOP) | Starter / Core | $200 – $600 | Operational processes, employee training, quality control |
| Policy Document | Starter / Core | $150 – $500 | HR, IT, security, and compliance policies |
| Process Documentation | Core | $400 – $800 | Workflow capture, onboarding, knowledge retention |
| User Manual / Product Guide | Core / Pro | $500 – $1,800 | Consumer products, software, agency systems (900+ pg experience) |
| Knowledge Base Article Set | Core | $300 – $900 | Self-service help centers, agency FAQ content |
| Training Manual | Core / Pro | $600 – $1,800 | Employee onboarding, software training, certification |
| Troubleshooting Guide | Core | $350 – $700 | IT support, product support, field technician guides |
| Release Notes / Changelog | Starter | $150 – $350 / release | Software updates, product versioning, sprint deliverables |
| White Paper | Pro | $1,200 – $2,500 | Thought leadership, B2B marketing, policy research |
| API Documentation | Pro / Enterprise | $900 – $3,500 | REST APIs, SDKs — Swagger, Postman, OpenAPI, Markdown |
| Functional & Technical Design Documents | Pro | $700 – $2,000 | System design specs, FDD/TDD for development teams |
| Developer Portal Content | Pro / Enterprise | $1,000 – $3,000 | Docusaurus, Document360, GitBook developer portals |
| UAT Documentation | Pro / Enterprise | $700 – $2,000 | 200+ test cases delivered (NYSDOL) — QA, migrations, defect tracking |
| Participant Guide | Core / Compliance | $450 – $1,200 | Government training programs, state agency instructional guides |
| Development Guide | Pro / Compliance | $700 – $2,000 | Agency system implementation guides for developers and analysts |
| Quality Control Plan | Compliance | $900 – $2,000 | Federal QC plans with risk management content for PMs and directors |
| Statement of Work (SOW) | Core / Compliance | $500 – $1,200 | Vendor contracts, government projects, proposals |
| Grant Application Narrative | Compliance | $1,500 – $4,000 | Federal/state grants, nonprofit program funding |
| 508 Accessibility Audit & Remediation | Compliance | $350 – $2,500 | Full WCAG audit with remediation report — 95% pass rate at CDC |
| Technical Report | Pro | $800 – $2,000 | Annual reports, assessment reports, public health findings |
| ERP Migration Documentation | Enterprise | $3,500 – $12,000 | D365 Finance & Operations, Dynamics GP, state agency ERP migrations |
| Data Dictionary / Column Naming Convention | Enterprise | $800 – $2,000 | Data warehouses, BI platforms, ETL pipelines, Azure Synapse |
| Power BI / BI Developer Specification | Enterprise | $1,200 – $3,500 | Dashboard specs, DAX pseudocode, KPI matrices, star schema models |
| SharePoint Documentation Framework | Enterprise | $2,000 – $6,000 | Intranet structure, content governance, metadata schemas |
| Healthcare IT & Cybersecurity Documentation | Enterprise | $1,200 – $4,500 | HIPAA docs, Fortinet/UTM policies, clinical workflows, MRI lab guides |
| Screen-Capture Training Video | Add-on | $200 – $600 | Step-by-step software walkthroughs — Camtasia/Snagit |
| AI Avatar Video Narration | Add-on | $250 – $800 | Professional AI presenter narration — Synthesia / HeyGen |
| eLearning Module (Single) | Add-on | $800 – $2,000 | Interactive module with assessments and SCORM export — Adobe Captivate |
| eLearning Course (Multi-Module) | Enterprise / Media | $2,500 – $6,000 | Full course with CLO/SLO alignment, Bloom's Taxonomy, LMS delivery |
| Storyboard & Narration Script | Core / Pro | $300 – $700 | Full storyboard and script for client-produced instructional video |
15+ years delivering technical documentation across federal public health agencies, state labor systems, and private enterprise clients. My work spans some of the most demanding documentation environments in the field — from a 900-page plain language rewrite of a CDC public health user manual to 300+ training videos produced for the New York State Department of Labor.
I hold a Section 508 accessibility certification through CDC and Deque University, achieving a 95% audit pass rate on public health documentation. My background includes Stanford University's AI and Public Healthcare certification and a Project Management certification through PMI.
At the intersection of technical writing, instructional design, and software documentation, I build deliverables that don't just meet standards — they become the standard for the teams that use them.
Anchor samples representing confirmed delivery capability across service tiers.
Complete plain language and Section 508 compliance rewrite of the 900-page CARMA user manual for CDC public health staff. Role-based security validation, SME interviews, and accessibility audits included. Achieved 95% pass rate.
300+ training videos produced for NYSDOL's UISIM project using Camtasia, improving onboarding efficiency by 67%. Participant guides, development guides, and Dynamics ERP documentation. 200+ test cases executed, reducing post-implementation defects by 25%.
Functional and Technical Design documents, API templates in Markdown, and version-controlled documentation standards for Document360. Documentation standards reduced errors from outdated information by 22%.
Full documentation suite for a Microsoft Dynamics 365 Finance & Operations migration — data dictionary, column naming conventions, Power BI developer specification with DAX pseudocode and KPI matrices, and a SharePoint documentation framework.
Project-based pricing across five tiers. All rates anchored to 2026 EFA and Upwork benchmarks for senior federal documentation specialists.
Priority scheduling, templates, and strategy sessions included in every plan.
Up to 2 documents/month. Priority scheduling. Monthly summary report.
Up to 4 documents/month. Template library (10 docs). Monthly strategy call.
Style guide, 508 tagging included, bi-weekly strategy call, media add-ons available.
Dedicated writer. Full program ownership. Media production. Custom SLA. Quarterly roadmap.
Whether you need a single SOP or a full enterprise documentation program, I respond to all project inquiries within one business day. Federal agency and compliance projects are welcome.
Typical response time: within 1 business day.